Frequently Asked Questions

All of our TVs are supplied with everything needed to install, either on-the-wall or in-the-wall, including: power lead, fixtures & fittings, brackets and detailed installation instructions. We strongly recommend that a qualified fitter installs your TV. For more information, including technical drawings, wall cut-out dimensions and detailed installation instructions – please see the support section of our website to download the relevant PDF documents. We’re also on the other end of the phone if advice is required.

You can buy direct – either on our website, over the phone, request a proforma invoice or simply collect.

We charge a flat-rate delivery fee of £15.00 inc.VAT to all UK addresses, which ensures that you get a insured next working day service. For international deliveries – we charge based on the actual weight; for an accurate quotation – please use the shipping calculator in the cart. To keep things nice and simple, we’ll automatically calculate the exact price at checkout.

All newly purchased Aquatek TVs come with a 2-year collect and return warranty as standard. In the unlikely event that you experience a problem – we will collect, repair, and return your TV at our cost, getting you back up and running in no time at all. Extended warranties are also available – just ask us when you purchase. Do please note that we are not liable for any costs that are incurred by third party companies, including: builders, electricians or audio visual installers.

Please Note –  Aquatek Bathroom Televisions purchased prior to August 1st 2015 received a 1-year full manufacturer’s warranty.

All of our Bathroom TVs come complete with relevant bracketry and instructions (for installation), and accessories to power and control (power adapter and remote control). We’re also on the other end of the phone if advice is required.

No – all prices are set across the board. You can order online or over the phone – whatever is more convenient for you.

All models are kept in stock and as long as the order is placed before 3.00pm on a working day, UK customers should expect to receive their order the next working day. For international orders, transit times do vary depending on your location; feel free to contact us before you order so we can give you a more accurate delivery date estimate.

If you are not satisfied with your purchase, just return it to us within 7 days for a full refund. The product must be in a ‘brand new’ condition. Please contact us to let us know if you need to return a TV. We’ll arrange for a courier to collect the unwanted item at an agreed time and location. This will be free of charge. You are only liable for paying for the original delivery charges. This will be deducted from the original purchase amount. Please allow 7-14 working days for us to process your refund.

All our bathroom TVs conform to IP65 standard, so they’re practical and safe to use in bathroom zones 1, 2 and 3. In other words, just keep them out of the bath itself! So yes they can be installed at the end of the bath, of which is the most popular installation location. For more information – please see the ‘Bathroom Zones Explained’ PDF available to download within the support section of this site.

No – the price you see on the website is the price you pay. We do not charge you an additional fee when paying with credit or debit cards.

Yes – the Aquatek showroom is conveniently located in the East Midlands (Loughborough, Leicestershire), close to the M1. Simply – give us a call to arrange an appointment and we’ll look forward to seeing you.

We do not offer an installation service; instead we specialise in the design, manufacture and supply of bathroom TV technology. However, we may be able to recommend a qualified fitter in your area.

Based on UK regulations – no power plugs are allowed in the bathroom, unless they are cited over 3-meters from the bath or shower. This is why generally we suggest that it is best if the power feed comes from the room behind, the room below or the room above (the attic). We also strongly recommend that a qualified fitter installs your TV. We are on the other end of the phone if advice is required.

Our low factory-direct prices are available to all customers via our web store. We sell direct to consumers and various businesses worldwide and the trade. We cater to all types of customer enquiries.

Absolutely – we can ship all over the world, but delivery times do vary. We recommend you contact us before you order so we can give you a more accurate delivery date estimate. Please note that some overseas customers are liable for import taxes or duties levied on their shipment.

Yes, we do – the Aquatek showroom is conveniently located in the East Midlands (Loughborough, Leicestershire), close to the M1. Why not come and see our TVs for yourself? We’ll talk you through our complete range and help you choose the right model. Give us a call to arrange an appointment and we’ll look forward to seeing you.

To ensure that our waterproof TVs are safe for use in a wet environment, they come with a 12V power supply.

Rather than offer different customers, different prices, our pricing model is simple, transparent and fair. For one-off purchases, our low factory-direct prices are available to all customers via our web store. For bulk buy purchases – discounts are available; simply contact us for more information.

Yes, we stock all models in adequate quantities to ensure our customers receive a quick turn around on their required orders.

The 2-part power lead we supply as standard is a total of 230cm long. We do not supply a longer version and this cannot be extended as it has been specifically designed to supply the TV with the optimum power supply that is required. The strategic use of extension leads should allow you to contend with longer distances if need be.

If you are a reseller who is interested in selling Aquatek products to your customers, then we may be able to offer you an additional stockist discount on all models. To check if you qualify for our reseller scheme please contact us. All reseller accounts are manually verified and are usually processed within 3 business days.

We are the manufacturer and sole distributor of our products; every TV we sell has been designed, developed and made in-house. This allows us to control everything from manufacturing, stock, pricing and quality. This means that you get fantastic quality, top-of-the-range technology, guaranteed next-day delivery, factory-direct prices and superb support.

The remote controls we supply are IPX5 waterproof rated, meaning that they can be subject to “water projected in jets against the enclosure from any direction, of which shall have no harmful effects”. However – we do not recommend that you submerse the remote control under water for long periods of time.

Yes – please feel free to email purchase orders through to enquiries@aquatek.tv, and we can raise an order/invoice accordingly. Goods will then be dispatched upon receipt of payment.

As we manufacture and distribute our own products, we maintain control of the complete supply-chain; this effectively allows you to benefit from factory-direct prices.

No, due to the fact that the TV has been designed to look like a traditional mirror, usually flush to the wall, there is no touch control panel on the front or side panel. In turn – the only way to control the TV is by using the waterproof remote control supplied.

Quite simply – No. All three options are generic and have the same high-spec Aquatek technology throughout. Whether it be down to budget, or size of bathroom, we appreciate that customers might have a requirement for different screen sizes, so this is reflected in our product offering here.

No – due to the specific type of mirror we use, it allows the TV screen to be totally invisible when turned OFF, giving the appearance of a true mirror. Then when the TV is turned ON, the screen appears clearly within the mirror.

Aquatek TVs are fit for both residential and commercial use… We have been a leading manufacturer of Bathroom Mirror TVs for over 10 years, supplying private homes, hotels and businesses with superb quality Waterproof TVs at factory-direct prices.

All Aquatek bathroom televisions come with heated screen technology. This means that once turned ON, the screen heats up and eliminates any build-up of condensation on the screen, allowing for a flawless TV display.

We do have an internal service department and are on hand to assist and support our customers with any repair works required in an affordable, effective and timely manner. Simply contact us for more information.

Yes. All Aquatek TVs have an integrated state-of-the-art ‘DVB-T/T2/C’ terrestrial and cable TV tuner. So once connected with a TV input signal – they can access all Freeview free-to-air digital, HD TV and radio, or cable channels.

You can buy direct – either on our website, over the phone, request a proforma invoice or simply collect. We supply all parts including replacement remote controls, power adapters and brackets, of which are in stock and available for delivery within 24-hours.

In terms of power – the TV will come with either a UK or EU plug, of which can easily be converted if you wish to use a different plug-type. In terms of TV tuner – our TVs have a DVB-T/T2/C (terrestrial and cable) tuner as standard, which is compatible with all EU countries. For other countries – however, we recommend that you check compatibility prior to purchase.

Our TVs allow you to use either the internal speakers or use the audio-out facility to connect with external speakers of your choice. It is important to note that you can only use either the internal or external speakers and not in conjunction with one another.

First and foremost, please ensure that the cellophane cover is removed from the front panel to allow the speakers to function correctly. Then also check the ports and connector cables and ensure that the red-to-red and white-to-white speaker cables are connected to one another. This effectively connects the audio-output with the internal speakers. We’re on the other end of the phone if additional advice is required.

Yes – our premium quality speakers are waterproof. They are located internally behind the mirror TV front glass panel.

Aquatek bathroom TVs are IP65 waterproof meaning that they are completely sealed and protected from water and moisture, and so safe for use within the bathroom. Magic mirror technology also means that when the TV is turned OFF it appears as a true mirror panel, but when turned ON – the TV picture shines through. In terms of connections, our TVs have all of the ports, connectors and functionality that you would expect from a regular television including HDMI input and an integrated Freeview HD tuner.